Student Complaint Process Notice

Compliant with HEA Title IV, CFR 34, Sections 600.9 (a)(1) and 668.43 (b)

Simpson University takes very seriously complaints and concerns regarding the institution. All complaints should be first addressed at the campus level. Most complaints should be able to be resolved at the campus level.

If you are a Simpson University student and you have a complaint regarding Simpson University, please refer to the Simpson University catalog and/or your appropriate student handbook for information about the campus level complaint process that you should follow. If you are unable to determine the process that you should follow, you may present your complaint to:

Campus Student Ombudsman, Registrar at:
Email: registrar@simpsonu.edu
Phone: (530) 226-4111

This contact will provide you with a written explanation of the campus process for addressing your particular complaint(s) and answer any questions you may have to assure you a fair process.

If your complaint is about the institution’s compliance with academic program quality and accrediting standards and if you believe that your complaint warrants further attention after exhausting all the steps outlined in the Simpson University catalog and/or student handbooks and/or in the written material given to you by the Campus Student Ombudsman, you may contact:

The Western Senior College and University Commission (WSCUC) at http://www.wascsenior.org/comments. WSCUC is the academic accrediting body for Simpson University.

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Ste 400, Sacramento, CA 95833, http://www.bppe.ca.gov, phone: 916-431-6924, or fax: 916-263-1897.

Most complaints made to media outlets or public figures, including members of the California legislature, Congress, the Governor, or individual Trustees of Simpson University are referred to the University President’s Office.

Nothing in this disclosure limits any right that you may have to seek civil or criminal legal action to resolve your complaints.

Simpson University has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify:

Executive Vice President – Simpson University
Natalie McKenzie
2211 College View Drive
Redding, CA 96003
Phone: (530) 226-4103
Email: nmckenzie@simpsonu.edu@simpsonu.edu

If a distance education student who lives outside the state of California believes that the university’s internal procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following link and contact information for each state is provided: Student Complaint Information by State and Agency (PDF).

 

This disclosure was last revised on January 3, 2017.